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January 16th, 2024 by admin
A Contact Center plays a pivotal role in connecting organizations with customers. It serves as a centralized hub where various communication channels converge, enabling businesses to interact with customers efficiently. In this blog, we will...
Posted in: Services
September 1st, 2023 by admin
Tucked away behind the screens, a pulse beats steadily, syncing with the heartbeats of countless customers seeking resolutions, guidance, or simply a chat. That pulse? The life force of a contact center. Yet, what about these contact centers...
Posted in: Services
August 18th, 2023 by admin
Leading Managed Technology Services Provider (MTSP) Leverages Unified Communications & Integrated Contact Center to Strengthen Customer Relationships ENGLEWOOD, CO – Technolink of the Rockies, a leading Managed Technology...
Posted in: Press Releases
July 10th, 2023 by admin
Leading Managed Technology Services Provider Leverages Big Data & Artificial Intelligence to Accelerate Customer Support with Predictive IT Models ENGLEWOOD, CO – Technolink of the Rockies a leading Managed Technology Service Provider...
Posted in: Press Releases
June 27th, 2023 by admin
Leading Managed Technology Services Provider Enhances Productivity and Customer Service for Local Organizations ENGLEWOOD, CO - Technolink of the Rockies a leading...
Posted in: Press Releases
August 19th, 2020 by admin
The COVID-19 pandemic is forcing businesses and people to change their behaviors and practices. Companies that could move their employees to remote locations have done so. Still, the businesses that rely on customer patronage need solutions to...
July 2nd, 2020 by admin
How is your company ensuring quality communication and collaboration while your employees are working remotely? It can be challenging to switch to a remote model without all of the necessary tools in place. A solution that will benefit your business...
August 1st, 2018 by admin
Many companies brag about their customer satisfaction, but how many of them can say they have a customer satisfaction rating of 100%? We know we can make that claim! Technolink is proud that we can achieve such a goal. So we would like to take the time...
Posted in: About Technolink
August 29th, 2016 by admin
If you make money using the phone, then your phone system needs to be a business enabler, not inhibiter. Your prospects must be able to reach you in a timely manner. Your customers need to find you wherever you are, at the front desk, in a meeting or...